Today I participated in the first half of a two-day workshop called Essential Communication Skills in Conflict, which was designed by the Justice Institute of British Columbia and delivered at Vancouver Island University here in Nanaimo.
Our instructor encouraged us to choose an anchor word that we would say to ourselves when our emotional buttons were pushed and we felt ourselves getting angry. She said her own anchor was, "Be curious." Although she said we were free to choose different anchors for ourselves, I actually liked hers and decided to stick with it. Approaching a situation with an enquiring mind helps us to avoid being judgemental.
Earlier in the week, I had confronted a friend by saying, "I feel hurt because you did such and such." At the time, I felt proud of myself for raising the topic at all, as it had involved overcoming my reluctance to bring up a difficult subject.
Secondly, I thought I was doing well, because I started out by saying, "I feel ......." But the second part of my sentence -- because you did such and such -- turned it into blame.
Fortunately the conversation went well and the issue was cleared up. I attribute that to my friend's excellent communication skills, which turned the conversation in a positive direction.
I'm still glad I raised the issue. Although my delivery wasn't perfect, at least it was better than allowing my resentment to build. But, with the benefit of some conflict resolution coaching behind me, I now would start out by saying, "I wonder if you could tell me more about such and such, because I didn't know what you meant by doing it, and I'm feeling confused."
Showing posts with label communication skills. Show all posts
Showing posts with label communication skills. Show all posts
Friday, March 13, 2009
Friday, January 9, 2009
The dance of life
One of the skills that Marshall Rosenberg discusses in Nonviolent Communication : A Language of Life is expressing our needs. He states that, in an ideal world, other people should be sensitive to my needs. But, by the same token, I have a responsibility to tell them what my needs are.
In my former life, I was poor at this. Since I have been involved with my cohousing community, I have been practicing it.
At our weekly shareholders' meeting last night, I asked if we could change the meeting from a Thursday night once a month. This was to accommodate my desire to participate in Sacred Circle Dancing at the Unitarian Fellowship.
Even as I was asking my fellow owners of Pacific Gardens Cohousing Community to consider rescheduling, there was a part of me that felt embarrassed. I thought it was a frivolous request. But, to my delight, everyone else treated it like a perfectly valid desire.
It is gratifying to deal with people who are alive and who support my journey. You guys mean more to me than you can imagine.
In my former life, I was poor at this. Since I have been involved with my cohousing community, I have been practicing it.
At our weekly shareholders' meeting last night, I asked if we could change the meeting from a Thursday night once a month. This was to accommodate my desire to participate in Sacred Circle Dancing at the Unitarian Fellowship.
Even as I was asking my fellow owners of Pacific Gardens Cohousing Community to consider rescheduling, there was a part of me that felt embarrassed. I thought it was a frivolous request. But, to my delight, everyone else treated it like a perfectly valid desire.
It is gratifying to deal with people who are alive and who support my journey. You guys mean more to me than you can imagine.
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